Roxy Palace Details

Software and graphics (9)

Microgaming does it again and RoxyPalace online casino sure benefits from these wonderful graphics and sound design. There is nothing to miss regarding this characteristic on RoxyPalace, though it would be nice a little variety in the names and icons.

Game Variety (7)

150+ slot machines is good, definitely but it is not optimal. Specially when there is a difference between the choices for those players that choose to download the software and those who choose to play on their flash-based online casino, these options should be standardized and not subjected to download or not.

Sign-up Bonus (6)

Sign-up bonus is not as good as it should and could be, though it offers the same bonus to all new comers that register a new Real Account regardless of their chosen method of depositing funds. It is quite democratic, but not as enticing as it should be.

Loyalty Bonus (6)

There is no loyalty bonus upon registration on Players Club and there are different fine prints that need to be reviewed and agreed upon. In addition, the Players Club page is poorly constructed; it needs some work to make it understandable.

Promotions (8)

There are several promotions for all players and are available upon very simple rules, though qualification requires in some cases not to score high but to deposit even more funds. However they have an interesting promotion to all those players that subscribe to their newsletter; creativity is displayed in this particular promotion.

Support (8)

There is no online support. All support issues are to be directed to an email address amongst several email addresses listed on the support page. There is no 24/7 support that will actually work as fast as the player needs it if he or she needs to wait for an email to be answered. Phone support is also somewhat unavailable for players outside the designated countries. No 800-phone number that is available to assist the player.

Financial Security (9)

RoxyPalace casino offers and promises players to keep records of all moments: games won, lost and played to detail and available to the player at his or her request as well as 128-bit encryption upon withdraws and deposits to the site. They offer also strict observance to prevent underged players as well as pirates and cheaters, so players will know everything is clean and protected.

Deposit and Withdrawal options (6)

There are several options available for the player to make his or her deposit or withdraw of points earned. However, the page with their banking information is poorly constructed making it difficult to read and understand. FAQs are too general to address every point and this result in the player needing to contact customer service through mail and waiting additional time.